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If you need help, services, or
information about iSeries AS400, you will find a wide variety of
sources available from YTMS to assist you. The
YTMS team consists of a wide range of IT specialists that enables us
to offer a comprehensive range of Professional Consultancy Services
available to iSeries and AS/400 customers. These services have been
developed to meet the high demand from customers who have either
limited resource or prefer to bring in experienced consultants for
those projects that fall out side of general day-to-day system
management tasks.
YTMS predominately provides software
solutions and services for the iSeries / AS/400. YTMS
has various technical specialists in the team, each with many years
experience. They are able to offer help and advice in support of the
products we market, and provide technical support and back up to our
customers.
RSM/400
Restricted State Manager - RSM/400
is a software product that enables you to schedule tasks that
normally require staff to be in attendance and signed on to the
system console. These tasks would typically fall into the category
of a full system save or reclaim storage. But RSM offers you more
than that; it allows you to define save sets for daily, weekly and
monthly saves, it also allows you to schedule any command or program
to run while the system is in a restricted state, freeing staff from
those long hours on site or insuring remote sites have the regular
full system saves that are so important to recovery in the event of
disaster occurring. In addition to the software product, services
are available to help you implement and design a backup strategy
that insures you realize the full advantage of the products
capabilities.
Upgrade/400
OS/400 Upgrades
- Upgrade/400 is the upgrade
service designed to take the risk out of operating system upgrades.
This service starts with a questionnaire that provides us with all
the information we need to plan your upgrade effectively. Anything
you do not know we find out as part of our on-site review. After we
have completed the upgrade we also provide 20 days support for any
post upgrade related problems or questions you may have.
S-Jump
Upgrade from Unsupported operating systems
- The S-Jump gets you through
unsupported upgrade paths with one system outage. For example, if
you want to upgrade to V5R1 and you currently have V4R3 installed
you will need to first, upgrade to V4R4 or V4R5 and then to V5R1.
That constitutes two system outages, four system backups and two
cumulative PTF loads. The S-Jump reduces all this by half, V4RX to
V5RX, one upgrade.
Maintain/400
PTF Maintenance
- This service complements
Upgrade/400 in that it is designed to ensure your system is kept
up-to-date with the latest PTF releases from IBM. This service
includes three PTF Cumulative package loads per year and a PTF alert
for fixes relevant to your system.
Tune/400
- Performance Analysis
- A thorough analysis of system
performance is undertaken. All issues or problems found are
documented and resolution recommendations made.
Growth/400
- Capacity Planning
- This service allows the you
to plan ahead for seasonal peaks and business growth by ensuring the
iSeries has the capacity to accommodate that growth while continuing
to provide acceptable response times and transaction through-put.
Migration/400
System Migration
- Migration/400 is a
comprehensive service for those customers wishing to replace an
existing system. The service incorporates all migration tasks from
system installation, operating system upgrades, and data migration
through to networking and security.
Rationalize/400 -
System Consolidation
- Rationalize/400 is designed
to help those customers who wish to consolidate two or more systems
on to one or more iSeries. Included in this service are the
following: Capacity planning, hardware definition, system's
installation, hardware configuration (LPAR set-up if required), data
migration, communication and security set-up.
LPAR/400
LPAR Configuration
- Setting up logical
partitions remains a fairly complex task and one thats important
to get right from the beginning. As well as planning and configuring
LPAR this service also includes setting up the iSeries Central and
iSeries Navigator including on-site training.
Secure/400 - Security Review
- Secure/400 conducts a
thorough analysis of the customers security set-up including; data
security, physical security, network security and exit points. All
issues or exposures are documented and recommendations made.
RISC/400
CISC to RISC Migration
- RISC/400 is a complete
side-by-side migration service. RISC/400 has been developed with
safety in mind. Not only do we plan in detail, we also consider
compatibility with all third party applications and hardware that
are to be migrated. In order to make this relatively risk free, the
migration is completed in three stages. Stage one: full system load
and migration on to target system. Stage two: thorough testing of
all applications, hardware and connectivity. Stage three: Subject to
satisfactory test results, a data refresh is conducted and the
system configured to reflect production network values and then
promoted in to the production environment.
HealthCheck/400
System Audit
- This service audits your
iSeries(s) system and includes security, performance, operational
processes, printing, backups etc. This is a combination of several
services aimed at insuring you are getting the best return on your
investment. The report produced not only explores both good and bad
areas of your systems and work practices, but also highlights areas
where you could introduce new technology and why.
Hardware/400
Installation Services
- In today's world IBM now
considers more and more hardware features to be customer
installable. However, fitting these features is not necessarily any
easier or more straightforward and due to the many things that can
and do go wrong you may still want these features fitted by an
experienced engineer.
Domino/400 - Installation and
set-up
- We specialise in Domino on
the iSeries. This service is for customers who want an integrated
email solution. For example those customer still on Office Vision
and would like to migrate to a product that is going to be supported
and developed for the foreseeable future. Or customers who simply
want a reliable scalable email solution with all the added
functionality and integration that Lotus Notes brings with it.
Disaster Recovery/400
Planning and Testing
- The purpose of this service
is to identify and document all critical business processes and
priorities the recovery process. Based on this information an
existing plan can be tested or a new one developed. Thorough testing
is carried out in order to validate the plan.
Network/400 Infrastructure
Audit, Design and Implementation
- This service is dedicated to
insuring you are realizing the maximum benefit from your existing
network today, while helping to plan for tomorrow. The service
covers Web access, VPN, LAN and WAN networks, single data outlets to
large-scale flood wiring or wireless solutions.
Netserver/400 - File and Print Serving
- One
of the iSeries best kept secrets is its file and print serving
capability. If you want to store files or access network printers
your iSeries can do it. There is no need for client access or any
other iSeries communication software, all you need is Windows
Explorer and you have access to the iSeries disk subsystem, data and
attached printers. This service will help you not only implement
Netserver but also understand it. Just think how easy accessing,
managing and backing up PC data could be.
Technology/400 Systems
for Business
- The purpose of this service
is to analyze how a company operates and conducts business. Through
this understanding, we are able to advise on the use of technologies
like; Business Intelligence, Customer Relationship Management,
E-Commerce, Supply Chain Management, EDI, Web etc, etc ... where
they would integrate well, and of course potential benefits and
limitations.
Education/400 Training for
the iSeries
- The iSeries, unlike any
other server, has substantial new and improved functionality added
to it every year. This service is for those customers who simply
want a refresh on basic or advanced system operations and for those
who want to know more. The iSeries is becoming more and more reliant
on GUI interfaces such as iSeries Navigator and iSeries Central; in
fact there are now certain tasks that can only be performed through
these interfaces. The courses available are conducted on site using
our own dedicated iSeries system. This allows students to learn the
theory and then put it into practice. The courses available can also
be tailored to include specific areas of interest such as LPAR, The
IFS, File and Print Serving etc.
Automation/400
Automate the iSeries
- The iSeries remains one of
the most reliable servers available in the market place today. It is
renowned for its stability, requiring little maintenance or
attention. However, your iSeries server is still business critical
and will require support and scheduled maintenance. Silverlake can
provide you with the support you need. Our support services range
from on going technical support and OS/400 maintenance to providing
cover when key personnel are away on leave or business.
Other
Service Areas
- The list below shows other
areas where Silverlake offers product and support:
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